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Privacy Policy

Last Updated: January 1, 2026

1. Introduction

KiriMel ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our email marketing platform.

2. Information We Collect

When you create an account, we collect:

  • Name and email address - For account identification and communication
  • Password - Encrypted and stored securely
  • Company information - Optional, for billing and account settings
  • Payment information - Processed securely through third-party payment processors

3. Subscriber Data

You provide us with email lists and subscriber information including:

  • Email addresses
  • First and last names
  • Phone numbers (if provided)
  • Custom fields and demographic data
  • Subscriber activity and engagement data

4. Campaign Data

We collect data about your email campaigns:

  • Campaign content and templates
  • Send schedules and recipient lists
  • Open rates, click rates, and engagement metrics
  • Bounce and complaint data

5. Usage Data

We automatically collect:

  • Log data (IP address, browser type, device)
  • Page views and navigation patterns
  • Feature usage and preferences
  • Performance and error data

6. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve the Service
  • Process and deliver your email campaigns
  • Track campaign performance and analytics
  • Send transactional emails and notifications
  • Process payments and manage subscriptions
  • Provide customer support
  • Prevent fraud and abuse
  • Comply with legal obligations

7. Your Rights & Choices

You have the right to:

  • Access - Request a copy of your personal data
  • Correct - Update inaccurate information
  • Delete - Request deletion of your data
  • Export - Download your data in a portable format
  • Opt-out - Unsubscribe from marketing emails
  • Object - Object to certain data processing

8. Subscriber Rights

Your subscribers have rights to:

  • Opt-out of future emails
  • Access their subscription data
  • Request deletion of their information
  • Complain to data protection authorities

9. Data Security

We implement industry-standard security measures to protect your data:

  • Encryption - Data in transit and at rest is encrypted
  • Access Controls - Limited access to personal data
  • Secure Authentication - Password hashing and session management
  • Regular Audits - Ongoing security assessments
  • Compliance - SOC 2, GDPR, and other standards

10. Children's Privacy

Our Service is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you become aware of such collection, please contact us immediately.

11. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

  • EU Standard Contractual Clauses (SCCs)
  • Compliance with GDPR cross-border transfer requirements

12. GDPR Compliance (EU Users)

For GDPR purposes, you are the data controller for subscriber data. KiriMel acts as a data processor.

13. CCPA Compliance (California Residents)

California residents have additional rights:

  • Right to know what personal data is collected
  • Right to know if data is sold and to whom
  • Right to opt-out of data sales
  • Right to deletion of personal data
  • Right to non-discrimination for exercising rights

14. Email Tracking & Open Rates

We track email engagement using:

  • Tracking Pixels - Invisible images to track opens
  • Link Wrapping - Redirect links to track clicks
  • Analytics - Aggregate engagement metrics

15. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of such sites.

16. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes via email or through the Service.

17. Contact Us

For questions, concerns, or requests regarding your privacy, please contact:

Your privacy is important to us. We are committed to protecting your personal data and being transparent about our privacy practices.